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Design leadership for complex platforms and systems at scale

Enterprise SaaS | Regulated Payments | AI-Enabled Workflows | Global Consumer Platforms

Selected case studies

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Turning around a stalled platform consolidation

Delivered $1M annual savings and enabled a new AI model evaluation capability.

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Shaping and executing the eftpos merchant product strategy

Defined and operationalised the eftpos merchant strategy, aligning stakeholders and driving delivery through an executable FY25–26 roadmap.

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Defining a CX modelling system for complex customer conversations

A system that enabled teams to design and test conversational CX workflows, simulating real customer interactions before implementation.

Work shaped by scale, regulation and real-world constraints

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Leading design

I lead design in high-stakes environments, partnering with product and engineering to turn ambiguity into alignment. From enterprise SaaS to global consumer products, I build the teams and operating models needed to move fast in high-stakes environments.

A bit about me

My background spans experience design, product strategy, and leadership across SaaS and payments. That mix has taught me to value a methodical approach. I care about making practical decisions and creating work that survives the messy reality of the real world.

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